On Networks N150R

Please connect an Ethernet cable from your existing modem/router/network in to the WAN port on the back of the router. Connect an Ethernet c...

TP-Link

Please connect an Ethernet cable from your existing modem/router/network in to the port labelled "Internet/WAN" on the back of the...

UniFi Recover via TFTP

Preperation steps Download the firmware and save to Desktop: https://s3-eu-west-1.amazonaws.com/router-firmware/ub-unifiuap.bin UniFi UAP : ...

Why can I no longer access my router's web interface over the IP address?

We strip out the web interface for our custom firmware because the router is cloud managed via your  purpleportal.net login. If you did not ...

Do you supply me with a ‘wireless’ router?

Purple WiFi is a software provider, so we do not supply hardware.  I f y ou would like to be redirected to your nearest Purple WiFi reseller...

How to set up e-shots

Why should I send e-shots? Portal e-shots are a great marketing tool, giving you the ability to send targeted email messages straight to you...

How do you provide content filtering?

Every time a venue is set up, it inherits a list of default categories to block, each of which contain a list of sites that would not access...

Configuring Access Points

The Purple WiFi service is designed to work with Access Points. Access Points (AP's) will need to be plugged into Ethernet Port 4 on a P...

Ubiquiti UniFi AP - Restoring to Original Firmware

The process of resetting the UAP is as follows Please download the following software before you start this guide -  http://kin.klever.net/d...

Where can I download my router firmware?

You can download an step-by-step firmware upgrade guide and firmware via the Purple Portal. As part of the online sign-up process you will b...

Will Purple WiFi work via a 3G/4G modem/dongle ?

Devices which are flashed with our firmware can support a number of compatible 3G/4G modems. Naturally your device requires a USB port for t...

How do I reset my router?

If you have a TP-Link router supplied by ourselves, (or a model such as the WDR3500/WDR3600/WDR4300 flashed with Purple WiFi firmware) then ...

List of Compatible Devices

Important : Only the precise models and version numbers listed below are compatible. If you purchase a device that is an older or newer mode...